Terms and Conditions

1. Under the BusRoute platform, these Terms & Conditions govern all Hire Coaches UK bookings. A booking becomes binding and final once we provide confirmation—whether verbal or written—and receive the required deposit from the client, if needed. At this point, the deposit cannot be refunded.
2. In these terms, “Hire Coaches UK” refers to “hirecoachesuk.co.”
3. BusRoute and its Hire Coaches UK service, including agents, employees, or subsidiaries, do not take responsibility for losses caused by accidents or road traffic delays. The group leader, passengers, and the contractor (driver) hold responsibility for such issues. Passengers must remain seated while the vehicle is moving.
4. BusRoute does not provide, nor does it authorise anyone to provide, any express or implied warranty or representation for bookings.
5. BusRoute has the right to:

(a) We may cancel, suspend, modify, or withdraw any booked travel, transport, accommodation, or related services if fulfilling the journey is impossible for any reason. In such cases, we will provide a full refund for any cancelled, suspended, or withdrawn service. We will notify you promptly of any changes to your travel plans.

Cancellations or refunds may arise from vehicle breakdowns, driver unavailability, or other unexpected events. While we will make every effort to arrange suitable alternatives, we cannot be held liable for any additional expenses incurred due to last-minute adjustments, whether arranged by us or by you.

(b) To refuse to transport, accommodate, or request the withdrawal of any individual, or to arrange alternatives, without giving a reason for such refusal.

1. Transaction charges will be based on the prevailing rates at the time of use. Please note that these charges may change without prior notice due to fluctuations in exchange rates or fares.
2. For Hire Coaches UK, any damage to the vehicle or its fittings caused by any member of the party, whether intentional or negligent, remains the responsibility of the Hirer. The Hirer must pay the cost of repairs for such damage, including any associated losses or downtime that directly result from the act. Hire Coaches UK or the contracted company can demand reimbursement from the client for costs incurred due to their behaviour, such as vehicle diversions they cause. If necessary, Hire Coaches UK or its contractor may pursue criminal proceedings against the client. As a booking agent, Hire Coaches UK does not cover any damage costs incurred by passengers. The Hirer must handle all charges, criminal damages, or compensation directly with the contractor (driver) unless previously agreed in writing by both Hire Coaches UK and the contractor. Nonetheless, Hire Coaches UK will assist all parties involved to resolve the issue and may request photographic evidence to support claims.
3. The route over which the journey is to be taken will be arranged by Hire Coaches UK unless any specific request is made by the Hirer and in accordance therewith a quotation will be based.8. The route over which the journey will be taken will be arranged by Hire Coaches UK, unless the Hirer makes any specific request, and a quotation will be based. Should the Hirer make any subsequent arrangements with Hire Coaches UK or the driver for a deviation of route whereby mileage or time of the new route exceeds the original route, the Hirer will be liable to pay Hire Coaches UK for the extra cost incurred.
4. All arrangements for hires are subject to the availability of a vehicle or vehicles of the capacity required at the date and time of the request. Hire Coaches UK will not be held responsible for the unavailability of a vehicle for which a quote has been given. Having received a quote does not guarantee the availability of a vehicle. Hire Coaches UK has the right to refund and cancel the booking if they cannot fulfil it.
5. Unless otherwise mutually agreed, a non-refundable deposit of 40% of the hire charge is required at the time of booking to secure your reservation. If we are unable to fulfil your journey request, the deposit will be refunded.
6. Once a booking is confirmed and a deposit is received, the deposit becomes non-refundable. If a booking is cancelled more than 14 days prior to the journey, a 40% cancellation fee will be applied to the total payment. For cancellations made between 7 and 14 days before the journey, a fee equivalent to 50% of the booking cost will be charged.
7. If a booking is cancelled between 48 hours and 7 days before the journey, a fee equivalent to 75% of the booking cost will be due.
8. If a booking is cancelled less than 48 hours before the journey, the full cost of the booking will be due. Once our client sits on board any of the vehicles, the drivers have our agreement to take you and bring you back to your destination. Once you have boarded the vehicle, we as Hire Coaches UK have fulfilled our contract with you and cannot issue refunds on these bookings.
9. If a cancelled booking includes additional services such as meals, accommodation, or ferry charges, any cancellation fees imposed by the providers of these services will be passed on to the hirer, alongside the standard cancellation fee already outlined.

(PLEASE NOTE: WE ARE UNABLE TO OFFER ANY SPECIAL RATES OR CONCESSIONS FOR ANY CANCELLATIONS WHICH HAVE RESULTED FROM CORONAVIRUS OR ANY OTHER TYPE OF ILLNESS OR GLOBAL PANDEMIC. PLEASE ONLY BOOK YOUR TRANSFERS IF YOU ARE SURE OF TRAVELLING. WE WILL ONLY TAKE JOBS ON THAT WE CAN COVER.

CHARGES WILL INCUR FOR ANY REARRANGEMENTS OF TRANSFERS IF INFORMED OVER 14 DAYS A 15% CHARGE WILL APPLY, BETWEEN 7-14 DAYS 30%, LESS THAN 7 DAYS AND 48 HOURS WILL BE 40% AND UNDER 48 HOURS WILL BE ZERO REFUND POLICY, AND THE TRANSFER WILL NEED TO BE REBOOKED)

AS THE PANDEMIC HAS EASED, WE STILL ADVISE ALL OUR CLIENTS TO OBTAIN ALL CURRENT LEGISLATION IN REGARD TO KEEPING THEIR DISTANCE AND WEARING MASKS. WE WILL NOT BE RESPONSIBLE IN ANY SITUATION SHOULD ANY FINES BE IMPOSED DURING YOUR TRAVEL.

VEHICLE REQUIREMENT

All vehicles do not require, therefore, safety screens between driver and passengers.

PASSENGER ADVICE

We encourage our passengers to follow these COVID-19 precautions while travelling with us. The latest UK Government recommendations inform this guidance for the transport sector.

We advise you not to travel with us if you are feeling unwell or are exhibiting symptoms of coronavirus (COVID-19)

Although not legally required, wearing a face covering is strongly recommended. Drivers are instructed to thoroughly sanitise all high-touch surfaces in their vehicles between trips. For extra reassurance, you are welcome to use your own disinfectant wipes, provided the driver agrees.

Use tissues to catch coughs and sneezes, and dispose of them safely after exiting the vehicle.

Maintain social distancing as much as possible, not shaking hands with the driver or sitting next to them. “Use hand sanitiser when appropriate, and avoid touching your face”.

DRIVER ADVICE

Drivers should follow these precautions when completing journeys, in line with the latest UK Government COVID-19 guidelines for the transport sector. Wear a suitable face mask or covering if possible, as long as it doesn’t affect your ability to drive safely. Keep car windows open during trips to ensure proper ventilation.

Clean your vehicle regularly with gloves and standard cleaning products, focusing on door handles and areas touched by passengers. Ask passengers for permission before loading or unloading luggage, and clean your hands or use disposable gloves as needed.

Use tissues to cover coughs and sneezes, then dispose of them hygienically after leaving the vehicle. Maintain physical distance from passengers, avoid handshakes, and regularly wash your hands with soap or use hand sanitiser. Lastly, avoid touching your face.

15. As a Broker and or Agent, we may sub-contract and share journey details with other operators. Hire Coaches UK reserves the right to subcontract a vehicle from another operator when necessary. All drivers instructed under Hire Coaches UK to carry out work are fully insured, experienced and hold Full Operator Licences. The company’s vehicles may not be sub-let, lent or licensed by a hirer without the written consent of the company, and the company reserves the right to supply larger vehicles than ordered or even smaller vehicles to accommodate the total passengers. If the booked vehicle breaks down, we have the right to use any other vehicle or vehicles, including taxis. By placing a booking, YOU are confirming YOU are accepting this policy, and WE will not be held responsible for claims regarding this policy by YOU against US or our SUPPLIER.

• 1. During the hire period, the driver (contractor) holds full responsibility for the vehicle, and their decisions are final. The driver reserves the right to deny entry to anyone they deem disruptive or unsuitable and may request such individuals to leave the vehicle before continuing the journey. Additionally, if the driver feels unsafe at any point, they may choose to terminate the journey. In such cases, no refunds will be provided, and Hire Coaches UK will not be liable for any resulting actions.

16. In the event of a missed flight, it is the passenger’s or booker’s liability to inform Hire Coaches UK immediately, so that we will notify the driver not to enter the airport for the pick up. If the journey was pre-paid, the fare will be refunded after deducting admin charges. However, if the Passenger wishes to take a later flight, we will provide the service at a slightly extra cost. Failure to notify this to Hire Coaches UK, the Passenger or booker will be liable to pay the full fare, and if it is pre-paid, the fare will not be refunded. “No Show”

“No Show” Policy: If a passenger books a private hire car with us and fails to meet the driver at the designated pick-up time—whether at an airport, seaport, home, hotel, or any private address—it will be considered a “no show.” This includes instances of incorrect booking dates and times.

The driver will wait in the arrivals hall for up to one hour after the flight lands. If the passenger does not meet the driver within this timeframe or fails to make contact via phone, email, or SMS to update their status at the airport or seaport, it will be deemed a no show.

All bookings made online or by phone with the option of paying the driver in cash, and secured with a valid credit or debit card, will incur the full fare charge in the event of a no-show. Pre-paid bookings made with a credit or debit card are non-refundable if a no-show occurs.

If you wish to change the timing of your transfers after booking, additional charges may apply. This is because such changes can disrupt our scheduled operations, requiring us to arrange last-minute vehicle and driver coverage, which incurs extra costs. We will pass on a fair and partial cost of this adjustment to the client who requested the change.

Please ensure you are ready for pickup at the scheduled time, as delays exceeding 15 minutes may incur additional charges. Adhering to the agreed itinerary is essential, as our drivers operate within strict time constraints. If a delay on your part causes the driver to fall behind on subsequent bookings and no alternative arrangements can be made, the driver may need to depart, and a refund will not be provided.

Ensure the vehicle remains clean and passengers behave appropriately. Any damage to the vehicle will result in charges, and if the driver feels unsafe, they are entitled to terminate the journey, requiring you to arrange alternative transportation without a refund.

If the specified vehicle is unavailable, we reserve the right to provide a larger or smaller vehicle to accommodate all passengers. We also reserve the right to offer a different branded vehicle if necessary, at no additional charge.

Furthermore, unless a trailer is booked and paid for separately in advance, at an additional cost of at least £40 each way, we have the right not to provide it on the date of the transfer if any situation arises. We usually inform you if this is the case. As much as we try to send a vehicle of choice to our customers, this is not always going to be the case, as this vehicle could be delayed in traffic, the vehicle can break down, etc. This is why we cannot clearly state that a certain type of vehicle will be sent out, and neither to market our service as such, as we aim to provide a continuous service.

Your driver details will usually be provided 1-2 days before the journey. If you do not hear from us by then, please call us to request this.

17. Animals are not allowed on the company’s vehicles, except for guide dogs.

18. No alcoholic drink may be carried or consumed in the Company’s vehicles unless otherwise agreed.

19. Smoking is allowed on the Company’s vehicles.

20. Fast food, such as chips, pizzas, and burgers, is not allowed in the Company’s vehicles.

21. A driver may stop passengers from bringing luggage or goods that he considers unfit for the Company’s vehicles. Heavy articles such as suitcases should be deposited in the rear and side luggage lockers, and no article should obstruct the gangway or emergency exits.

22. When necessary, a different coach may return a party from a destination to the one that took passengers out. Furthermore, coaches may be used to perform other work during the waiting time at a destination unless the Hirer has expressed their wish in advance for a coach to stay with their party in which case there may be an additional charge.

23. Any costs incurred in respect of road and bridge tolls, ferry and parking charges shall be the responsibility of the Hirer.

24. It is an essential part of the Contract of Hire that payment in full is made before departure unless otherwise agreed.

25. If a duplicate payment or an error occurs through card or bank transfer, a standard administrative fee of 22.5% of the total amount will apply to process any refunds.

26. Notices – No bill, poster or notice is to be displayed on any vehicle without prior consent of Hire Coaches UK.

27. All complaints can only be dealt with my email. please send any correspondence to [email protected]

CONDITIONS OF Hire Coaches UK (the small print) PLEASE READ

1. If child seats are provided by the company, their use is at the sole discretion of the accompanying adult passenger, who must ensure the seats are suitable. The company cannot accept responsibility for their use.
2. Any changes made by the customer to the specifications on the reverse side may result in additional charges.
3. Neither the company nor the contractor can be held responsible for any unforeseeable events leading to late arrivals, such as vehicle breakdowns, traffic delays, or delays from previous jobs. Your travel or holiday insurance might cover such incidents. Please consult your travel agent for more information.

We are not responsible for any damages or compensation due to late arrivals, alternative transport arrangements, or missed tours and events.

1. The Company is not liable for any goods or belongings that are lost, stolen, or damaged while on the vehicle.
2. Your driver will assist with your luggage if needed; however, it remains your responsibility to ensure it is safely loaded and unloaded. We cannot be held liable for the safety or damage of luggage or belongings nor for any items left behind.
3. While the driver will strive to ensure safe pick-up and drop-off locations, the company cannot be held liable for any injuries that may occur while boarding or disembarking the vehicle.
4. If seat belts are available in the vehicle, please use them. Failing to do so may invalidate any claims for injuries resulting from a road traffic accident.
5. The driver has full control of the vehicle and, if they believe the safety of the passengers or the vehicle is at risk, they are free to take any action they deem necessary.
6. If any details on the reverse are incorrect, please inform us immediately. Failure to do so may lead to delays or the dispatch of an incorrect vehicle. We cannot be held responsible if you do not comply with this request.
7. If we approve a request for a later pickup time for your journey to the airport, it will be entirely at your own risk. We will not be liable for any late arrivals at the airport.
8. We accept payments through Credit/Debit Cards, Bank Transfers, and cheques. To secure your booking and reserve your vehicle, an advance deposit is required. You can either pay the full amount upfront or make a small deposit, followed by the remaining balance in cash to the driver on the day of your booking.
9. By making a deposit or full payment, you automatically accept all our terms and conditions.

We wish all our clients a pleasant journey and a safe return.